Frequently Asked Questions (FAQ)
Q: Why does my order still show awaiting payment?
A: When an order is placed, our system does an authorization check. This ensures that the provided information is correct and that the funds are available. This does not pull funds from your account, though many banks will show it as a pending charge. Funds are normally returned in 3 to 5 business days. When we process your order for shipment, we will then capture the funds. Your order will show "awaiting payment" as its status until shipped. There is nothing wrong with your order, we just do not pull the funds until shipment.
Q: How long will it take for my order to ship?
A: Orders take approximately 1-2 business days to ship. If your order is placed at the end of our business day or on a weekend, you must take our business hours into consideration.
Q: Do you ship outside of the United States?
A: Yes, we do ship outside of the United States. However, the methods of payment for international orders are different than those nationwide. We do adhere to all ITAR rules and regulations for the exportation of restricted items. See International shipping here: International Orders
Q: Why is my order status “Awaiting Payment”?
A: “Awaiting Payment” status signifies that there are some discrepancies with the billing information on your order. We will contact you when/if further information is required. We may ask you to verify your billing address, phone number, email, etc in order for us to confirm that the transaction is not fraudulent. We may choose not to ship an order if we have determined that the transaction is too risky due to conflicting information provided by the customer and the credit card company.
Q: I recently made a purchase, and the item is now on sale. Can I get a credit for the difference?
A: We are more than happy to adjust the price for a sale item if the sale item still remains un-shipped. Once the sale item has a tracking number and is therefore charged and leaving our facility, we will not reimburse for the difference.
Q: I saw the same item on another website at a lower cost, do you price match?
A: We strive to maintain competitive prices for our customers. We are more than happy to beat or match any advertised price at time of purchase. Price protection plan does not apply to sale items, limited quantity offers, manufacturer’s rebates, closeouts, clearances, bulk quantity items, or typographical errors.
Q: What are your methods of shipping?
A: All of our orders are shipped UPS, Fedex, or USPS. See shipping information here: Shipping Policy
Q: What is your return policy?
A: See our return policy here: Return Policy
Q: Is there any exchange fee or restocking fee?
A: See our return policy here: Return Policy
Q: My package was lost or damaged in transit. How do I get the items reshipped to me?
A: You must notify us as soon as possible if your order was delivered to you in a damaged container or if the package never reached its final destination.
If the package never reached its destination, we will have to contact the freight company and file a claim. A tracer will be initiated and an investigation will commence. We are not able to ship any replacements until we have a confirmation from the freight company that the package was located at one of their facilities or until they conclude that the package was indeed lost. The claim process takes approximately 3-14 business days.
If the package was damaged in transit, you must keep any and all container and packaging material. UPS, Fedex or USPS will want to inspect the package themselves for any insurance purposes.
Q: I accidentally input the wrong address but my order has already shipped, can I change the shipping address?
A: Yes, in most cases we are able to fix and intercept the package once it’s already in transit. You must contact us as soon as possible as this option has a limited time frame. You will be responsible for covering any shipping surcharges that the shipper requires. Any additional charges will be billed to the credit card on file for the purchase.
Q: How can I cancel my order?
A: You may cancel your order via email at: cs@hudsongunner.com or by phone at (949) 355-1249 if it has not yet shipped and a tracking number is not yet available for the item or order.
Q: How can I add an item to my order?
A: Contact us as soon as possible via email at: cs@hudsongunner.com or by phone at (949) 355-1249. We cannot guarantee the change you requested will be implemented if the order has already been shipped.